Accessibility Statement

1. Our Commitment

Eutouria is committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to make our website as inclusive as possible.

We believe travel is for everyone, and our website should reflect that. Whether you use assistive technologies or have specific accessibility needs, we want you to be able to explore destinations, plan your trip, and contact our team with ease.

2. Conformance Status

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

We comply with the requirements of the European Accessibility Act (EAA — Directive 2019/882), which became applicable on 28 June 2025. As a Netherlands-based company providing travel services to consumers in the European Union, we take our obligations under this legislation seriously.

3. Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML structure with proper heading hierarchy
• Skip-to-content navigation link for keyboard users
• ARIA labels and roles for interactive elements such as menus, accordions, and search
• Keyboard-navigable menus, forms, and interactive components
• Sufficient colour contrast ratios meeting WCAG AA requirements
• Alt text on all meaningful images
• Responsive design that adapts to different screen sizes and zoom levels
• Support for right-to-left (RTL) languages such as Arabic
• Focus indicators visible on all interactive elements
• Form labels and error messages associated with their inputs
• Dark mode support for users who prefer reduced brightness

4. Assistive Technology Support

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (VoiceOver, NVDA, JAWS, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Switch devices and alternative input methods

5. Known Limitations

While we strive for full accessibility, some content may have limitations:

• Some decorative animations may not be fully described to screen readers. These animations are purely visual and do not convey essential content.
• Third-party embedded content (such as maps or payment processors) may not fully conform to WCAG 2.1 Level AA. We work with our partners to improve accessibility of these integrations.
• Some older destination photos may have generic alt text. We are progressively updating all images with descriptive alternatives.
• Auto-playing hero videos are muted by default and do not contain essential content. All important information is also available as text.

6. Feedback & Contact

We welcome your feedback on the accessibility of the Eutouria website. If you encounter any accessibility barriers, have difficulty using any part of our website, or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as soon as practically possible.

7. Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you have the right to file a complaint with the relevant national authority. In the Netherlands, you may contact the Netherlands Authority for Consumers and Markets (ACM) which oversees compliance with the European Accessibility Act. More information is available at www.acm.nl.

8. Continuous Improvement

Accessibility is an ongoing effort. We regularly review and test our website to identify and address potential barriers. Our team undergoes awareness training and we incorporate accessibility considerations into every new feature we build.